Family Access Centers

  • Description
  • Funding History
  • Proposals

Family Access Centers provide resources and information to families about state and local services. The centers make it easier for families to access many different public services in one place.

For struggling kids and families, finding out what services can help and are available to them can be a confusing process. Family Resource Centers are a starting point providing families with information and referrals to services provided by the states’ human services agencies, local public schools, and other local and state agencies all in one place.

There are currently 18 centers, with at least one in each county. These centers provide services such as:

  • Information or referral to housing/shelter assistance, information about benefits such as SNAP, WIC, TANF, MassHealth, and Fuel Assistance
  • Information on how to access services for behavioral and mental health needs
  • Assistance with health insurance or substance abuse
  • Referral to educational services including special education, GED, ESL and early education
  • Support groups
  • Child Requiring Assistance services provided by DCF—including onsite intake screening and assessment

Centers have a licensed clinician, a family support worker, and a school liaison to help families get the services they need. Intake screenings are done for kids between the ages of 6-18 to determine which services are appropriate.

For families involved with DCF, getting access to the services they need can be a challenge. Providing information and more convenient access in one place helps connect these families facing significant challenges with the services they need.

For a list of centers, see

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